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10th Annual Customer Experience Benchmarking Index

Banks across the GCC and Exchange Houses in the UAE
Award winners will be announced on 10th December 2014
Exclusively at Burj Al Arab, Dubai

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Customer Experience Measurement

Every year over 10,000 trained and professional researchers and Mystery Shoppers carry out over 50,000 Mystery Shopping visits and more than 100,000 surveys.

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Consultancy

Internationally certified customer experience consultants will help you to achieve exceptional customer experience results by assisting you with gap analysis and in turning service excellence strategies into company's revenue.

ShopperInput

Revolutionary new way of Mystery Shopping

Guaranteed to reduce Mystery Shopping costs significantly
Can be used for brand auditing, product placement and much more...

measurement-icon

Customer experience measurement

Every year over 10,000 trained and professional researchers and Mystery Shoppers carry out over 50,000 Mystery Shopping visits and more than 100,000 surveys.

consultancy-icon

Consultancy

Internationally certified customer experience consultants will help you to achieve exceptional customer experience results by assisting you with gap analysis and in turning service excellence strategies into company's revenue.

Consultants help you to create exceptional customer experience practices

Gap analysis and effective strategies to deliver the best customer experience
Global innovative cultures to help your company to stand out from your competitors

measurement-icon

Customer experience measurement

Every year over 10,000 trained and professional researchers and Mystery Shoppers carry out over 50,000 Mystery Shopping visits and more than 100,000 surveys.

consultancy-icon

Consultancy

Internationally certified customer experience consultants will help you to achieve exceptional customer experience results by assisting you with gap analysis and in turning service excellence strategies into company's revenue.

Driven by vast passion for customer excellence, Ethos will help you to win your competitor with exceptional service quality.

With our locally developed smart programs, we will change the way you look at customer experience solutions.
Being a next-generation technology driven company, we are offering wide range of mobile apps, softwares, making your Mystery Shopping, Survey, Feedback and Reporting programs cost effective, easy accessible and practical any time.

 Train your employees in no time with our Bi-Lingual online training programs, while you make new business contacts and learn from industry experts in our developed World’s Largest Customer Experience Social Network.


Software
Continuous training means endless growth for your company.

Our Bi- Lingual and The International Customer Service Institute (TICSI) certified trainers, will provide you with industry specific accredited training courses and will demonstrate you how to earn a sale and customer loyalty.

Be recognised by leading International industry experts and get your organisation and trainers accredited by Global Institute.

Training
Ethos has carried out over 250,000 Mystery Shopping jobs, making it the leading Mystery Shopping company in the Middle East. Mystery Shopping involves the measurement of quality of customer experience provided by organizations from an actual experience of a customer.

In this cost effective method researchers interact with businesses as normal customers through location visits, telephone calls, website enquiries and then report back on their experience by providing feedback in detailed questionnaires.

Mystery Shopping

Get In Touch!

Customer Experience Experts -

Ethos Integrated Solutions 

At Ethos Integrated Solutions, we believe that customer experience is one of the most important factors differentiating business performance and success between competitors.

After establishing ourselves in the UAE in 2004, Ethos has evolved into the leading provider in delivering excellence in customer experience across the Middle East.

To support our clients, Ethos Integrated Solutions has developed a range of Mystery Shopping, Customer Experience Training and Consultancy Solutions that help achieve a sustainable competitive advantage in the field of service quality.

“We strive to provide 7-star services and we will compete with the private sector in the quality of services as per Global standards.”

-His Highness Sheikh Mohammed bin Rashid Al Maktoum