ShopperInput

10th year - Bank Benchmarking Index across all GCC

Awards Presentation on 10th of December, 2014 - Exclusively at Burj Al Arab.

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Measurement

More than 10 years experience in the Middle East region, 40 000 mystery shopping visits a year, 100 000 surveys completed, and more than 5 000 trained and professional researchers and mystery shoppers.

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Consultancy

Internationally certified and recognized consultants will assist you with gap analysis and in the development of an effective strategy to increase your company’s revenue by delivering the best customer experience.

ShopperInput

Revolutionary new way of Mystery Shopping

Guaranteed to reduce Mystery Shopping costs significantly
Use for brand auditing, product placement and much more...

measurement-icon

Measurement

More than 10 years experience in the Middle East region, 40 000 mystery shopping visits a year, 100 000 surveys completed, and more than 5 000 trained and professional researchers and mystery shoppers.

consultancy-icon

Consultancy

Internationally certified and recognized consultants will assist you with gap analysis and in the development of an effective strategy to increase your company’s revenue by delivering the best customer experience.

Consultants help you to improve customer experience

Gap analysis and effective strategies to deliver the best customer experience
Global innovative cultures to help your company to stand out from your competitors

measurement-icon

Measurement

More than 10 years experience in the Middle East region, 40 000 mystery shopping visits a year, 100 000 surveys completed, and more than 5 000 trained and professional researchers and mystery shoppers.

consultancy-icon

Consultancy

Internationally certified and recognized consultants will assist you with gap analysis and in the development of an effective strategy to increase your company’s revenue by delivering the best customer experience.

Ethos have a wealth of experience across a broad spectrum of industries in both the Public and Private Sectors.

We pride ourselves as being a next-generation technology driven company. With our locally developed smart programs, we will change the way you look at customer experience solutions.

We are offering wide range of mobile apps, softwares, making your Mystery Shopping, Survey, Feedback and Reporting programs cost effective, easy accessible and practical any time.

Train your employees in no time with our Bi-Lingual online training programs, while you make new business contacts and learn from industry experts in our developed World’s Largest Customer Service Social Network.

We pride ourselves as being a next-generation technology driven company. With our ...
Software
Continuous training means endless growth for your company.

Our Bi- Lingual and The International Customer Service Institute (TICSI) certified trainers, will provide you with industry specific accredited training courses and will demonstrate you how to earn a sale and customer loyalty.

Be recognised by leading International industry experts and get your organisation and trainers accredited by Global Institute.

Training
Ethos has carried out over 250 000 Mystery Shopping jobs, making it the leading Mystery Shopping Company in the Middle East.

Mystery Shopping involves the measurement of quality of customer experience provided by organizations from an actual experience of a customer. In this cost effective method researchers interact with businesses as normal customers through location visits, telephone calls, website enquiries and then report back on the experience by providing feedback in detailed questionnaires.

Ethos carries out over 40 000 Mystery Shopping jobs every year, making it the leading Mystery Shopping Company in the Middle East.

Mystery Shopping involves the ...
Mystery Shopping

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About Ethos Integrated Solutions

At Ethos Integrated Solutions, we believe that customer experience is one of the most important factors differentiating business performance and success between competitors.

After establishing ourselves in the UAE in 2004, Ethos has evolved into the leading provider in delivering excellence in customer experience across the Middle East.

To support our clients, Ethos Integrated Solutions has developed a range of Mystery Shopping, Customer Service Training and Consultancy Solutions that help achieve a sustainable competitive advantage in the field of service quality.

“We strive to provide 7-star services and we will compete with theprivate sector in the quality of services as per Global standards.”

-His Highness Sheikh Mohammed bin Rashid Al Maktoum