The International Customer Service Institute (TICSI) has launched a free online customer service self assessment and reporting solution. The online self assessment tool will be made accessible to all organisations that are committed to customer service improvement. This self assessment tool provides organisations with an overview of how they are performing against the requirements of The International Customer Service Standard (TICSS) and helps organisations identify their strengths and weaknesses in the field of service quality.
Monthly Archives: October 2009
Following the success of their 4th annual Bank Benchmarking Study, Ethos Consultancy, leaders and innovators in customer service measurement and improvement solutions across the Middle East, have conducted their first Retail Benchmarking Study.