Dubai, November 15, 2009. Ethos Consultancy has released the findings of its 5th Annual Service Quality Bank Benchmarking Study. This year shows a remarkable increase on last year’s study with the average customer satisfaction score increasing by almost 10%, the largest increase since the study commenced in 2005. RAKBank have retained the title as ‘Best Overall Bank’, narrowly edging out Dubai Bank who finished second overall and First Gulf Bank, who finished in third place.
Monthly Archives: November 2009
Ethos Consultancy has concluded the fieldwork for its 5thService Quality Bank Benchmarking Study. BBS 2009 will benchmark 27 of the UAE’s largest and most competitive Retail Banks on their levels on service quality. Ethos’ trained researchers have conducting a total of 1350 banking enquiries – 675 bank branch visits, 405 telephone enquiries and 270 website enquiries.
Concentrating on all three key customer contact methods, this study will reveal which banks across the UAE are exceeding customer expectations and breaking through the status quo in terms of delivering superior levels of customer service.
Ethos Consultancy was awarded Recommended Employer of the Year which was announced during the Middle East Business Achievement (MEBA) Awards at this year’s Leaders in Dubai Business Forum.
The MEBA Award was presented by Chester Elton; author of ‘The Carrot Principle’ to Robert Keay, Managing Director of Ethos Consultancy, immediately after Elton presented to 1,000 delegates on how recognition boosts staff engagement. Robert Keay stated that he was ‘humbled and delighted with the award’. He continued by adding, ‘l’ve worked hard on recognising the efforts of my team. Rewarding performance undoubtedly contributes to staff engagement and when you achieve employee engagement you also get their passion and creativity, all of which drives organisations onward and upward’.