Monthly Archives: February 2010

Emirates Airlines narrowly edges out Etihad to top Airline Service Quality Benchmarking Study

Emirates and Etihad Airlines have outperformed their rivals British Airways, Air France and Qatar Airways in a service quality benchmarking report. Customer service consultancy firm, Ethos Consultancy has conducted an independent study covering a comprehensive list of service quality criteria which captures customer satisfaction at all key customer touch points throughout a typical flight experience....
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