On 25th October, Robert Keay, the Managing Director of Ethos Consultancy discussed the overall results and significant findings of the BBI 2010 on Dubai Eye’s (FM103.8) Business Breakfast programme, presented by Malcom Taylor and Brandy Scott. Listen to the full interview.
6th Annual Bank Benchmarking Index reveals marginal improvement in customer service despite the recession with RAKBank narrowly retaining the ‘Best Overall Bank’ award for the 5th consecutive year. Ethos Consultancy has revealed the findings of its 6th Annual Bank Benchmarking Index for service excellence. This year’s study indicates a marginal increase in the overall performance [...]