Monthly Archives: November 2010

Ethos Managing Director, Robert Keay, panels key Retail discussion in the UAE

The Retail discussion that was shaped by the Dubai School of Government and Armada Distribution Company involved many of the movers and shakers in the Retail Sector. The event focused on the short-and medium-term retail environment in the country.

Kicking off with the Head of Retail MENA, Jones Long LaSalle, David Macadam stated that UAE’s retail supply is set to grow by approximately six million square feet of Gross Leasable Area (GLA) by 2013, and demand for retail space making a healthy comeback at three to five per cent annual increase, the focus is once again on this industry to become a key growth sector in the region.

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Retail Benchmarking Study Report Released

Despite the plethora of women’s fashion outlets across the Emirates, sales assistants are still not keeping their customer’s happy, according to the latest results from Ethos Consultancy’s Annual Retail Benchmarking Study. The study investigated customer satisfactions rates across eight sectors and for the second year running ladies fashion sector scored the lowest, with jewellery outlets remaining on top.

Throughout the study carried out during end October and mid November 2010, we measured 8 retail sectors with a total of 400 physical location visits to a total of 164 retail outlets covering 40 brand names. A total of 41 retail shopping locations were included in the study which covered 10 major malls throughout Abu Dhabi, Dubai and Sharjah.

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