Monthly Archives: October 2011

Abu Dhabi Islamic Bank named as overall top bank in customer service

Ethos Consultancy has revealed the findings of its 7th Annual Bank Benchmarking Index for service excellence. This year’s study indicates that 8 of last year’s top 10 are also in this year’s top 10 positions overall out of the 23 banks in the research. Although there are some interesting changes at the top, overall the research does seem to suggest that many of the UAE’s banks are still not focusing enough attention on customer service.

Continue reading