About Us
After establishing ourselves in the UAE in 2004, Ethos has evolved into the leading provider in delivering excellence in customer service solutions across the Middle East. We believe customer service is one of the most important factors differentiating business performance and success between competitors.
To support our clients, Ethos has developed a range of customer service orientated solutions that help our clients achieve a sustainable competitive advantage in the field of service quality.
Ethos has a wealth of experience across a broad spectrum of industries in both the public and private sectors. Existing clients enjoy easy access to information on their customer service measurement and customer service improvement projects using our patented KnowledgeTRAK™ reporting tool.
As a Dubai SME100 organisation, we pride ourselves on our innovative culture. Ethos has developed a range of purpose built business specific e-solutions such as the Customer experience mapping solution Value Moments, the E-Learning portal Learning Moments and the feedback management solution Jawebny, which have all been developed in-house.
Ethos has formed a number of strategic partnerships with companies worldwide. As the Regional TICSI Partner for the Middle East and North Africa of The International Customer Service Institute (TICSI), Ethos has the exclusive rights to implement TICSI Solutions. This includes the measurement, training and consultancy involved in the implementation of The International Standard for Service Excellence (TISSE2012) which is certified by a third party in BSI. Ethos also has a partnership with the Canadian company ICCS, which has enabled Ethos to internationally benchmark companies more comprehensively.