At Ethos Consultancy, we believe that customer service is one of the most important factors differentiating business performance and success between competitors.
After establishing ourselves in the UAE in 2004, Ethos has evolved into the leading provider in delivering excellence in customer service across the Middle East.
To support our clients, Ethos Consultancy has developed a range of mystery shopping, customer service training and consultancy solutions that help achieve a sustainable competitive advantage in the field of service quality.
Ethos consultants have a wealth of experience across a broad spectrum of industries in both the Public and Private sectors. Existing clients enjoy easy access to information on their customer service measurement and customer service improvement projects using our range of unique e-Solutions.
We pride ourselves as being Thought Leaders and Innovators in the UAE, GCC and beyond. As the creators of Home of Service, we have also developed the World’s Largest Customer Service Resource.
Over the past ten years Ethos has won a number of Awards in the UAE for commitment to its customers, employees and for the innovative culture that has been created.
UAE Customer Service Week
In Partnership with IQPC the UAE Customer Service Week 2013 will bring local and global Thought Leaders to give insight on the latest solutions to organizations service delivery challenges.
UAE Service Olympian Award
The UAE Service Olympian Awards programme has been developed by The International Customer Service Institute (TICSI) to reward and recognise public and private sector organisations and individuals delivering service excellence across the world.
Sectors we Serve
Ethos Consultancy has a wealth of experience across a broad spectrum of industries in both the public and private sectors in the UAE and GCC.