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About Us


At Ethos Integrated Solutions, we believe that customer experience is one of the most important factors differentiating business performance and success between competitors.

After establishing ourselves in the UAE in 2004, Ethos has evolved into the leading provider in delivering excellence in customer experience across the Middle East.

To support our clients, Ethos Integrated Solutions has developed a range of Mystery Shopping, Customer Experience Training and Consultancy Solutions that help achieve a sustainable competitive advantage in the field of service quality.

Ethos have a wealth of experience across a broad spectrum of industries in both the Public and Private Sectors. Existing clients enjoy easy access to information on their customer experience measurement and customer experience improvement projects using our range of unique e-Solutions.

We pride ourselves as being Thought Leaders and Innovators in the UAE, GCC and beyond. As the creators of Home of Service, we have also developed the World’s Largest Customer Experience Resource.



Over the past ten years Ethos has won a number of Awards in the UAE for commitment to its customers, employees and for the innovative culture that has been created.

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5th Annual UAE Customer Experience Week

In Partnership with IQPC the UAE Customer Service Week 2013 will bring local and global Thought Leaders to give insight on the latest solutions to organizations service delivery challenges.

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UAE Service Olympian Award

The UAE Service Olympian Awards programme has been developed by The International Customer Service Institute (TICSI) to reward and recognise public and private sector organisations and individuals delivering service excellence across the world.

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Sectors we Serve

Ethos Integrated Solutions has a wealth of experience across a broad spectrum of industries in both the public and private sectors in the UAE and GCC.

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