Customer Service Research and Studies
Benchmarking is the practice of being humble enough to admit that someone else is better at something; and being wise enough to learn how to match or even surpass them at it.
— Robert Keay, Managing Director of Ethos Consultancy
Benchmarking; the new buzz word at the moment, especially in the Middle East. Benchmarking is an extremely efficient improvement tool if implemented properly. It can lead to superior performance by understanding and adopting best practices and highly efficient processes.
Ethos Consultancy has 5 years experience in developing benchmarking studies and organizing benchmarking visits for both the public and private sector organizations in the Middle East. Our benchmarking products and services provide the necessary support to ensure the investment in benchmarking is well worth.
Helping you invest your resources wisely for maximum returns while benchmarking.
Best Practice Research
Research serves as a primary basis to any benchmarking project and yours is no exception!
Providing you with the basics and then taking you to a level that’s unmatched by no other.
Customized Benchmarking Visit
Go on a benchmarking trip based on your organizations needs.
Group Benchmarking Visit
Create a group benchmarking visit for you and your organization.
Recent Benchmarking Studies
Bank Benchmarking Index 2012
The 8th Annual Bank Benchmarking Index Report is now available.
Bank Benchmarking Index 2011
The Bank benchmarking Index goes into its 7th year with a surprise result at the end.
Bank Benchmarking Index 2010
The 6th Annual Bank Benchmarking Index monitors 21 National and International Retail Banks operating in the UAE.
Retail Benchmarking Study 2010
This study looked at the service provision that was provided to shoppers at 40 different retail branded stores.