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Benchmarking and Measurement

Customer Experience quality Benchmarking against peer organizations is one of the most effective methods for identifying areas for customer experience improvement.

Ethos Integrated Solutions offer a unique and exclusive customer experience quality benchmark services to organizations wishing to benchmark locally in the UAE and GCC or internationally on all aspects of service excellence.

Get started with customer experience benchmarking against your peer organizations to start adopting best practices and highly efficient processes.

Ethos Integrated Solutions helps in:

  • Analyzing our clients’ current customer experience improvement requirements
  • Facilitating a legal benchmarking agreement
  • Coordinating the visit logistics
  • Preparing the benchmarking delegation
  • Developing improvement plan for customer experience
  • Measuring the success rate of the improvements/benchmarking exercise
  • Assist in improving customer satisfaction