Every organization should measure the level of internal and external customer satisfaction at regular intervals as it helps.
Ethos Consultancy offers Surveys that can be conducted using of one of three methods; face-to-face, telephone interviews or via our online survey tool (KnowledgeTRAK® Surveys). Regular assessment is needed as well as concerted efforts by the organisation concerned to maintain customer satisfaction levels.
Benefits of Customer Satisfaction Surveys:
- Attain up-to-date feedback
- Benchmark results with previous surveys on customer service
- Show that you care about your customers
- Measurement helps establish the level of customer Loyalty
- Identify trends for what changes may be working or not
- Customised Questionnaires designed for you