Ethos Consultancy, one of Dubai’s Top 25 SMEs and the region’s leading customer service solutions provider, recently launched HOME of SERVICE, the world’s first business social collaboration and knowledge-based portal dedicated to the growing service industry.
“HOME of SERVICE is a unique home-grown online tool and the world’s first business social networking solution providing members with content and collaboration on all things related to customer service,” according Robert M Keay, founder of Home of Service and managing director of Ethos Consultancy.
HOME of SERVICE is the single biggest repository of customer service-related information carrying the latest news, business trends, statistics, case studies, best practices, recommended readings, blogs, and opinion articles from experts and learners around the world.
“Our objective is to sift through the enormous resources on the internet and make them useful to our everyday lives,” he added.
“We also want to complement business strategies with existing social media activities to create a holistic experience that will positively impact individual and business performance.” he added.
Powered by an internet platform called ZAHSO, HOME of SERVICE is supported by regional and international organizations in UK, Singapore, Australia, New Zealand, USA, India, Canada, and the Middle East with proven track record in the service industry.
Keay noted that HOME of SERVICE promotes collaboration and knowledge sharing among its members by hosting relevant forums and communities created around their areas of interests.
Membership to HOME of SERVICE is free and there are no upgrade charges for members.
Members can learn and collaborate with leading global customer service experts; know and adopt their best practices; share their knowledge and experience; and have an engaging discussion on customer behaviour.
“HOME of SERVICE also provides a comprehensive and well-rounded support for job-seekers and those looking to improve their skills and qualifications. People looking for jobs can upload their CVs and get basic information on potential employers while those who are already employed can look for applicable online trainings, assessments, and certifications to advance their careers,” Keay added.