Our comprehensive range of products, services and solutions are designed to ensure our clients receive tangible benefits. To achieve their performance objectives, companies need to implement innovative customer service solutions to deliver the desired results, service excellence . Using advanced web-based technology, Ethos Consultancy has developed a range of customer service orientated products and solutions that enable our clients to achieve this aim and attain a sustainable competitive advantage in the field of customer service.
Solutions We Offer
Mystery shopping involves using our own reporting tool KnowledgeTRAK. It is an innovative online analytics solution that allows clients to view job results and a comprehensive report within 24-48 hours of the job finishing.
Customer Satisfaction Surveys
Customer satisfaction surveys incorporate KnowledgeTRAK, an Ethos patented online solution that allows clients to create and publish customised multi-lingual surveys in minutes, and then view results graphically and in real time.
Employee Engagement Surveys
Employee satisfaction surveys help employers to identify any key employee-related issues that could impact on the organisation’s ability to deliver service excellence, as well as determining the commitment and motivation levels of the employees concerned.
Horizons of Excellence workshops and Skills Development
A high-performance business starts with a high-performance workforce. Whether it’s senior management working within customer strategy or training for operations, Ethos provides customer service skills development at all levels. Customer service skills development workshops are designed to make employees aware and is an essential part of improvement. The Skills Development Consultants have the experience and professionalism to develop groups of all shapes and sizes, and in both English and Arabic.
Value Moments® implementation
Value Moments brings new meaning to the way companies measure and evaluate the ‘Moments of Truth’ that create excellent customer satisfaction and sustain customer loyalty.
Jawebny™ online Feedback Management Solution
Jawebny is an online feedback management solution that enables organisations to capture and manage customer feedback effectively, and to respond within defined turnaround times. Developed to manage feedback from simple enquiries to complex complaints, this application is user friendly, web based with no costly user licences.
The International Standard for Service Excellence (TISSE) implementation
Self Assessment allows organisations to review their customer service performance, identify areas of improvement and prepare an action plan to address any gaps preventing them from delivering customer service excellence.
Benchmarking against peer organisations is one of today’s most effective methods for identifying areas for improvement. Ethos is able to offer a unique and exclusive service to organisations wishing to benchmark locally in the Middle East or internationally on all aspects of service excellence.