Customer Satisfaction Surveys
A common and popular measurement technique, Customer Satisfaction Surveys provides insight into your customers’ expectations and how they perceive the service actually being delivered. Surveys can be conducted using of one of three methods; face-to-face or telephone interviews or via our online survey tool, KnowledgeTRAK Surveys. Regular assessment is needed as well as concerted efforts by the organisation concerned to maintain customer satisfaction levels.
Working with a team of experienced consultants recruited from different industries and sectors, customer satisfaction surveys are designed based on proven research models for both the public and private sectors. These models also accommodate the specific needs and requirements of the client.
As markets shrink and analysts predict a touch economic climate ahead for the immediate future, companies are concentrating on trying to retain their market share and existing customer base by focusing on boosting customer satisfaction. This approach is financially prudent as it costs five to eight time more to attract new customers through marketing initiatives than to retain existing ones, hence the current drive towards closer monitoring of customer satisfaction and using benchmarking to facilitate fast track improvements.
Customer Satisfaction Reports
All survey results are presented in a clear and concise manner using graphic representations such as pie charts, bar charts and graphs each with a descriptive narrative or explanation to ensure clients understand the customer’s perspective. Two types of reporting are available through Ethos innovative online reporting tool Knowledge TRAK Surveys; immediate online access to the results and reports for private executive review; or through the standard report format that can be delivered in a relatively short time compared to conventional reporting.
To download a copy of our Customer satisfaction Survey, please click here
For more information please contact moc.clpsohtenull@tnemerusaem