Employee Satisfaction Surveys
The link between employee satisfaction and customer satisfaction is often forgotten or disregarded as low priority. However, this is a grave mistake as research has proven there is a direct correlation between your employees’ satisfaction and commitment levels and the quality of service provision, and consequently customer satisfaction.
Hence measuring employee satisfaction is a crucial component of customer service improvement. Not only do surveys help employers measure and understand their employees’ behavior – attitude, opinions but also it informs them about their expectations, and motivation and satisfaction levels. Furthermore, this type of survey also helps employers understand the cultural nuances that can often be often misinterpreted as substandard service delivery.
Employee Satisfaction Reports
Ethos uses its own online reporting tool, KnowledgeTRAK Surveys for employee satisfaction reports. All survey results are presented in a clear and concise manner using graphic representations such as pie charts, bar charts and graphs each with a descriptive narrative or explanation to ensure clients understand the employees’ perspective. This survey reporting tool allows delivery of your reports in a relatively short time compared to conventional reporting.
For more information, please contact moc.clpsohtenull@tnemerusaem