Monthly Archives: November 2009

5th Annual Service Quality Bank Benchmarking Study shows a dramatic increase in customer satisfaction levels while RAKBank wins ‘Best Overall Bank’

Dubai, November 15, 2009. Ethos Consultancy has released the findings of its 5th Annual Service Quality Bank Benchmarking Study. This year shows a remarkable increase on last year’s study with the average customer satisfaction score increasing by almost 10%, the largest increase since the study commenced in 2005. RAKBank have retained the title as...
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Ethos concludes fieldwork for 5th Annual Service Quality Bank Benchmarking Study

Ethos Consultancy has concluded the fieldwork for its 5thService Quality Bank Benchmarking Study. BBS 2009 will benchmark 27 of the UAE’s largest and most competitive Retail Banks on their levels on service quality. Ethos’ trained researchers have conducting a total of 1350 banking enquiries – 675 bank branch visits, 405 telephone enquiries and 270 website...
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Ethos Consultancy honoured with MEBA Award

MEBA AwardEthos Consultancy was awarded Recommended Employer of the Year which was announced during the Middle East Business Achievement (MEBA) Awards at this year’s Leaders in Dubai Business Forum. The MEBA Award was presented by Chester Elton; author of ‘The Carrot Principle’ to Robert Keay, Managing...
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