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Recognising Outstanding Organisations in Customer Experience and Employee Engagement

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Top Secrets To Employee Happiness

It is no secret that employee happiness is becoming more difficult to understand as the years go by. The risk of staff underperforming or leaving is just as vital to the business on a whole as it is to the employer. Here are the top secrets that you can and probably...

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Factors That Determine Workplace Happiness Levels

While happiness is a state that cannot be forced onto an employee, there are many factors which can assist in uplifting that key factor in the office. Here are a few factors which can influence happiness levels in the workplace: Communicative Environment – Other than...

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Why Employee Happiness Is Your Responsibility

Employee happiness grows in popularity as businesses have grown to realize that cheerful employees are more beneficial to the victory of the organization. But, what actually defines the term "employee happiness"? This term is more than an employee entering the office...

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Furious Customer? Here’s How to Win

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...

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Which to Prioritise: Customer Experience or Sales?

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...

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لالتزامنا لمتعاملينا وموظفينا، ولبيئتنا الابتكارية، تم تشريفنا بالجوائز التالية: