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سوف نساعدك على التميز في الخدمة على مستوى عالمي من خلال قياس، تحليل و تحسين تجارب المتعاملين عن طريق قياس صوت المتعامل (VOC) وتقديم التدريب الفعال وتنفيذ برامج ولاء واشراك المتعاملين.

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Recognising Outstanding Organisations in Customer Experience and Employee Engagement

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How to Deliver Great Customer-First Experiences

In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe and die a little inside, if...

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Utilizing Technology To Improve Customer Service

Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base for the...

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Why Promoting Employee Happiness Benefits Everyone

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business. According to a study published in...

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Furious Customer? Here’s How to Win

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...

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Which to Prioritise: Customer Experience or Sales?

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...

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الجوائز

لالتزامنا لمتعاملينا وموظفينا، ولبيئتنا الابتكارية، تم تشريفنا بالجوائز التالية: