Founded in the UK in 1995 with a mission to assist organisations of all sizes in delivering excellent customer experiences through sharing knowledge, providing guidance and giving the tools to continuously measure and improve.
Our expertise and knowledge is unrivalled on a global scale and our team has been built on the guiding principles of leadership, teamwork, honesty, respect and accountability which adhere to on a daily basis.
Continuously innovating and learning from our team and our customers has helped us work with and deliver for thousands of clients on an international scale helping us become a leading global provider of “integrated customer service solutions”.
To become the leading global provider of “integrated customer service solutions”.
We pledge to provide profitable, innovative and quality solutions, and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, partners and stakeholders.
Lead by example; Driven by core values
Communicate to engage every colleague; We strive towards common goals
Commitment to timely work attendance; Commitment to client and project deadlines
We will be honest in all our work activities; Truthful in all our external and internal communications
Transparent in all our work activities; Confidential in all our communications
Respect and value your colleagues; Respect each others’ nationality and religion
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award