by Robert M. Keay | Jan 7, 2019 | Uncategorized
Only a mere few years ago, the term customer experience was not used as much as it is being used today. In fact, it was used interchangeably with the term customer service which is, in fact, two different things. Customer experience is what the client takes away from...
by Robert M. Keay | Nov 13, 2018 | Uncategorized
In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe and die a little inside, if...
by Robert M. Keay | Nov 13, 2018 | Uncategorized
Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base for the...
by Robert M. Keay | Nov 6, 2018 | Uncategorized
Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business. According to a study published in...
by Robert M. Keay | Nov 6, 2018 | Uncategorized
Running a business is tough. Anybody that ever tells you otherwise is either the luckiest person in the world, or they’re simply in denial. You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped to think about exactly why your...
