بواسطة Robert M. Keay | سبتمبر 26, 2017 | غير مصنف
We all know the importance of customer service. If the people who buy into your company are dissatisfied with the level of service they receive they probably won’t even tell you- you’ll just never hear from them again. And you can bet your bottom dollar that if...
بواسطة Robert M. Keay | سبتمبر 20, 2017 | غير مصنف
You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...
بواسطة Robert M. Keay | سبتمبر 6, 2017 | غير مصنف
It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...
بواسطة Robert M. Keay | أغسطس 28, 2017 | غير مصنف
It’s hard to believe that little over a decade ago, social media was still something of a mystery to most people. When Facebook was created in 2004 it was seen by many as just another passing fad, and its predecessors Six Degrees and Myspace were reserved mainly for...
بواسطة Robert M. Keay | أغسطس 18, 2017 | غير مصنف
It goes without saying that delivering great service is good business sense. Your customers should be cherished and given the kind of experience they’ll want to use again and recommend to others. But how do you ensure that’s happening without making all your clients...
