by Robert M. Keay | Sep 1, 2019 | Uncategorized
Companies attach excellent significance to meeting the expectations of customers. Nearly 95% of leaders say delivering a healthy client experience is a top strategic priority, according to Forrester, and 75% want to use client experience as a competitive benefit. But...
by Robert M. Keay | Sep 1, 2019 | Uncategorized
The customer service journey needs to be continuously improved so that your business can stay ahead of the game. Competition is high! Here are 5 steps that you can take to make sure that your customer journey is continuously improving. 1- Customer Experience Analytics...
by Robert M. Keay | Sep 1, 2019 | Uncategorized
The brands that win the battle for consumer attention — and ultimately loyalty — are the ones that offer an exceptional customer experience to their customers. Last year, what was considered innovative is the minimum consumers expect the next — as the largest brands...
by Robert M. Keay | Aug 14, 2019 | Uncategorized
As technology continues to progress at a rapid clip, company requirements to develop are growing just as rapidly. Core elements of your company are being pressured to develop in several respects, such as customer service. By creating these 6 enhancements, you can...
by Robert M. Keay | Aug 14, 2019 | Uncategorized
When was your last work acknowledgement? When this occurred, what instant emotions did you have? Everybody likes to be appreciated, whether it’s a simple “thank you” or an office party thrown in your favor. How does appreciation and gratitude in the...
