Recognizing Outstanding Organisations in Customer Experience and Employee Engagement Customer Experience AwardS PRIVATE SECTORBest Customer Experience Implementation - RAK Bank PRIVATE SECTORBest Customer Experience Strategy - Dubai Islamic Bank PRIVATE SECTORBest Customer Experience Journey Maps - Noor Bank PRIVATE SECTORBest Customer Experience Delivery - The Address Dubai Marina PRIVATE SECTORBest Customer Engagement Program - Al Zahra Hospital PRIVATE SECTORBest Customer Experience Measurement - UAE Exchange PRIVATE SECTORBest Use of Technology - Provita International Medical Center PRIVATE SECTORBest Customer Experience Improvement Program - Dubai Islamic Bank - Call Center PRIVATE SECTORPeople's Choice Award - Ruth's Chris Steak House. Address Hotel GOVERNMENTBest Customer Experience Implementation - Abu Dhabi Finance GOVERNMENTBest Customer Experience Strategy - Al Ain Municipality GOVERNMENTBest Customer Experience Journey Maps - General Directorate of Residency and Foreigners Affairs - Dubai GOVERNMENTBest Customer Experience Delivery - General Directorate of residency and Foreigners Affairs - Dubai GOVERNMENTBest Customer Engagement Program - RAK Chamber GOVERNMENTBest Customer Experience Measurement - Insurance Authority GOVERNMENTBest Customer Experience Improvement Program - Ajman Land 8, Property Department PRIVATE SECTORPeople’s Choice Award - Ruth’s Chris Steak House, Address Hotel GOVERNMENTBest Customer Experience Implementation - Abu Dhabi FinanceEMPLOYEE ENGAGEMENT AWARDS PRIVATE SECTORBest Employee Engagement - The Address, Dubai Marina GOVERNMENTBest Employee EngagementDubai Statistics CenterSOCIAL MEDIA AWARDSBest Reach – Emirates Islamic BankBest Range – Mashreq BankBest Positive Sentiment – RAK BankMost Active – EmiratesNBD CUSTOMER EXPERiENCE BENCHMARKING INDEX AWARDSOverall Best Bank - ADIBOverall Best Branches - Noor BankOverall Best Mobile App - CBDBest Engaged Social Media Channels - NBADMost Improved Branches - Al Hilal BankOverall Best Call Center - ADIBBest Live Chat Performance - CBDMost Improved Call Center - Dubai Islamic BankOverall Best Website - RAKBANKBest Innovation - ENBDTICSI INTERNATIONAL EXCELLENCE AWARDSInternational Excellence Award - Dubai Electricity and Water AuthorityInternational Excellence Award - Emirates Post Group
