The International Standard for Service Excellence (TISSE)

Benefits of Implementation:

  • Provides the ability to benchmark with other organisations on a global scale.
  • Improves customer retention and loyalty.
  • Enhances the efficiency of service Quality and service quality commitment.
  • Improves profit and organisation’s financial outcomes.
  • Improves employee motivation and commitment
  • Examines process efficacy to identify any unproductive activities.

Other Consulting Solutions:


Congratulations to all winners in the annual Service Olympian Awards 2015

For more information how Ethos can help you, please contact us via

Telephone: +971 (04) 4329 373
Email: sales@ethosplc.com

If you are interested in earning an extra pay cheque, join our Mystery Shopping programme by Registering Now!

Be globally accredited

The International Standard for Service Excellence (TISSE) has been developed by The International Customer Service Institute (TICSI) with the objective of making it the global standard for quality customer service. The aim of TISSE is to enable organisations to focus their attention on the delivery of excellence in service quality while at the same time providing recognition of success through a formal third party certification scheme. 5ps Model The Standard assessment is filled in using the Online Assessment tools which offers organisations the ability to benchmark with each other on a global scale. The TISSE 2010 complements ISO 9001:2008, ISO 10002:2014 and EFQM excellence module.

Ethos Integrated Solutions is the sole regional partner of consultancy and implementation of The International Standard for Service Excellence (TISSE 2012).