Surveys (Managed Service)

Surveys Benefits:

  • Attain up-to-date feedback.
  • Understand customers’ and employees’ requirements and expectations.
  • Review performance from a customer perspective.
  • Recognise organisation’s operational strengths and weaknesses.
  • Identify areas of improvement.
  • Improve organisation’s productivity.
  • Establish the level of customer loyalty.
  • Benchmark organisation’s competitors.
  • Test best practices to develop future policies.
  • Build trust to the organisation.

Surveys Conducting Methods:

  • Face to Face
  • Telephonic
  • Email/Online

Other Measurement Solutions:

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Extensive experience in survey development and management is a crucial factor of receiving accurate research results. Ethos professionals have already supervised more than 1,000,000 surveys making them experts in creating surveys based on individual requirement specifications. Ethos also ensures that field work is meeting high quality standards. Research information is carefully analysed and used for detailed report development.

Surveys Process:


Types of Surveys

Employee Engagement and Satisfaction Surveys:

Employee satisfaction and engagement has a financial value in every organisation. Survey measures training needs, communication, satisfaction and professionally used results reduce staff turnover and motivate employees to go “extra mile” for organisation’s success.

Customer and Stakeholders Satisfaction Surveys:

An effective customer satisfaction survey provides organisations with necessary information on how to maintain customer satisfaction levels and identify areas of improvement. Satisfied customers become loyal, tend to spend more and remain loyal.