Service Foundation Program

Benefits of Implementation:

  • Assist in developing the employees’ skills and confidence when dealing with customers.
  • Improve the level of customer satisfaction and loyalty.
  • Help increase employee morale, therefore increasing employee Engagement and reducing staff turnover.
  • Develop the service delivery competency and skills of employees.
  • Create a direct improvement to customer experience measurement scores

Other Training Solutions:

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Service foundation program is an in-depth program to develop the competencies & skills of frontline employees to enable them to deliver positive customer experiences through all service delivery channels. The program develops behavioural and technical competencies that include communication, complaint management, time management and delivering experiences according to globally recognised standards. Ethos Integrated Solutions’ Bi-Lingual consultants deliver accredited customer experience training courses designed for people new to the service industry.