The Global Star Rating Program (previously known as UAE Program for Government Services Excellence) was introduced by His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
The system assesses and measures each department’s service centre performance on the scale of ‘two to seven’ star ratings, through an official assessment process conducted under the umbrella of The Prime Minister’s Office (P.M.O).
Ethos Integrated Solutions consultants and experts have vast experience in implementing both strategic and service based government improvements across UAE’s government sector.
OUR GLOBAL STAR RATING IMPLEMENTATION APPROACH
GAPS & CURRENT STATE ANALYSIS
At this initial stage of the implementation Global Star Rating Program (7 Stars), Ethos Integrated Solutions’ team of consultants and experts will conduct a comprehensive review of your organisation against the requirements of the program.
INITIATIVE PROFILING & IMPLEMENTATION
Upon the completion of the initial gap analysis phase we will work alongside your team to set out allof the required plans for the adoption of the program. The plans that are set will include program adoption & implementation plans, initiative profiling, operational planners and a detailed communication and awareness plan.
FRAMEWORK DEVELOPMENT & IMPLEMENTATION
Development of all guidance documents and frameworks that support the program and its complete adoption. These frameworks are supported by continuous advisory visits by our consultants to ensure that the program gaps are closed.
Some frameworks and improvement aligned with the Global Star Rating Program include:
- Strategic Alignment Programs
- Service Demand & Capacity Assessment Programs
- Customer Journey Mapping Programs
- Customer Education Programs
- Career Pathing & Mentorship Programs
CULTURAL AWARENESS & ASSESSMENT PREPARATION
The Ethos team will roll out a fully structured awareness and preparation plan that includes awareness training, specialisation programs, customer service programs for frontline staff and even assessment preparation camps for senior management. All tailored and developed to support your organisation to achieve its star rating objectives.
D/FILE PREPARATION SUPPORT
Upon readiness for the submission our Consultants and experts will support your organisation to submit and upload the correct evidence for the assessment process.