KNOWLEDGE TRAK

KnowledgeTRAK

is a powerful omnichannel voice of customer measurement solution. Drawing from over 10 years of

experience in measuring and analysing customer feedback, KnowledgeTRAK facilitates a data-driven approach to streamline operations and improve productivity.

KnowledgeTRAK

is a powerful omnichannel voice of customer measurement solution. Drawing from over 10 years of

experience in measuring and analysing customer feedback, KnowledgeTRAK facilitates a data-driven approach to streamline operations and improve productivity.

The key features of KnowledgeTRAK include:

Mystery Shopping & Surveys all in one

With KnowledgeTRAK, you can schedule mystery shopping assignments or conduct surveys within the same platform.

Mobile Reporting on Android and iOS

Access your data on the go using our Android and iOS mobile reporting applications.

Create and Monitor Action Plans

Provides you with the ability to create and monitor action plans for improvement against each assignment and send them to the responsible person.

Unlimited Responses and Questions

Ask as many questions as you like to get the information you need. There are no restrictions on the length of the survey or the number of responses you collect.

Data Analysis and Reporting

Generate powerful reports and analyse data by ranking locations, looking at trends, benchmarking locations and competitors, cross tabulating and comparing responses and access media galleries to view all file attachments in one place.

Customizable Client Dashboards

Gives you the ability to access the information they want as easily as possible. By utilising powerful visualisation and presentation tools, you can easily identify trends, analyse their performance against their competitors, and identify areas of improvement.

Automatic Assignment Notifications

Gives you a daily report of all assignments done within the past day by email. This powerful feature allows you to stay on top of your game by delivering timely and relevant information directly into your mailbox.

Create and Send Surveys with Ease

KnowledgeTRAK allows you to conduct in-depth market research or a simple poll with ease. Surveying capabilities 15+ question types, branching and skipping logic, custom logo and branding, mobile-friendly surveys, and multi-channel survey distribution.

To find out more about KnowledgeTRAK