MAPOVATE

MAPOVATE:

THE WORLD’S FIRST DYNAMIC CUSTOMER JOURNEY MAPPING SOLUTION

WHY MAPOVATE?

Mapovate is the world’s first Journey Mapping Software with Dynamic Real-time Voice of Customer Analytics

Understand the key pain points that impact negatively on customers’ experiences and convert them into opportunities to differentiate brand from competitors.

Draw, visualise and monitor customer experiences across customer journey maps.

Real-time collection of voice of customer feedback to monitor different touch-points and channels directly on your
journey maps

Follow, analyse, and gain insights into the moments that influence purchase decisions and build loyalty with its brand.

The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease.

Start your 14-day FREE trial today!

KEY FEATURES

  • Define goals or targets for key performance indicators

    Set goals for key performance indicators and receive instant e-mail alerts when goals are not met.

  • Dynamic reporting capabilities

    See real-time results of the voice of customer (VOC) assignments reflected on journey maps.

  • Collaboration tools

    Enable collaboration within the organisation to solve customer experience issues and pain points.

  • Present and export maps

    Develop, manage, and share customer journey maps easily with extended stakeholders within the organisation.

  • Linked to real-time customer experience measurement

    Develop voice of customer feedback collection assignments with a click of a button due to integration with KnowledgeTRAK.