Mapovate is the world’s first Journey Mapping Software with Dynamic Real-time Voice of Customer Analytics
Understand the key pain points that impact negatively on customers’ experiences and convert them into opportunities to differentiate brand from competitors.
Draw, visualise and monitor customer experiences across customer journey maps.
Real-time collection of voice of customer feedback to monitor different touch-points and channels directly on your
Follow, analyse, and gain insights into the moments that influence purchase decisions and build loyalty with its brand.
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease.
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Define goals or targets for key performance indicators
Set goals for key performance indicators and receive instant e-mail alerts when goals are not met.
Dynamic reporting capabilities
See real-time results of the voice of customer (VOC) assignments reflected on journey maps.
Enable collaboration within the organisation to solve customer experience issues and pain points.
Present and export maps
Develop, manage, and share customer journey maps easily with extended stakeholders within the organisation.
Linked to real-time customer experience measurement
Develop voice of customer feedback collection assignments with a click of a button due to integration with KnowledgeTRAK.