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How to Develop a Quick and Effective Customer Feedback Form

Customer feedback is essential for improving your service and gaining a real understanding of your customers, but very few people want to spend hours filling in forms. What this often means is that you’ll only receive responses from those who have something to complain about.

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Customer Service as a Sales Channel

Always remember, great customer service is an art form. It takes time to get it right, and it’s not a skill that comes naturally to everyone. It’s important to fill your front line team with the right people for the job; those who genuinely care about others and are committed to being helpful.

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Dos and Don’ts of Using Chatbots for Customer Service

We all know the importance of customer service. If the people who buy into your company are dissatisfied with the level of service they receive they probably won’t even tell you- you’ll just never hear from them again. And you can bet your bottom dollar that if...

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Furious Customer? Here’s How to Win

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...

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Which to Prioritise: Customer Experience or Sales?

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...

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How Can Mystery Shopping Improve Your Business

It goes without saying that delivering great service is good business sense. Your customers should be cherished and given the kind of experience they’ll want to use again and recommend to others. But how do you ensure that’s happening without making all your clients...

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