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Customer Journey Mapping: The Path to Loyal Customers

There are many things that take place between the time a customer becomes aware of a product and the time they buy it. In some cases, they don’t even buy it at all. Every customer’s journey with a company is different, which is unfortunate for companies that wish they...

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Essential Components of Effective Customer Journey Maps

Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their...

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5 Customer Service Skills Every Employee Needs

You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea. Below are 5 customer service skills that...

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Do’s and Don’ts of Excellent Customer Service

Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service. Be Honest at All Times Broken promises destroy trust, so do what you...

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5 Essential Customer Service Tips You Must Employ

Customer service can make or break your company. Poor customer service will never help you get new customers. When you combine a high-quality service or product with excellent customer service, you will have loyal customers and more sales. To retain customers, below...

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Top 5 tools for improving customer experience

Improving customer experience has resulted in improved sales and profit margins for companies all around the world. In this article, you will learn some of the tools and strategies you should employ to improve customer experience with your brand. 1: LIVE CHATS Live...

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