LATEST NEWS

Service Olympian Awards: Has Your Company Entered Yet?

The most coveted customer service programme in the Middle East, The Service Olympian Awards are a must for any organization that wants to be recognized for its commitment to customer service. For the past five years the awards have seen entries from hundreds of high...

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Mistakes to Avoid in Your Voice of Customer Program

The Voice of the Customer (VOC) Program is a relatively new term that describes customers’ feedback about their experiences with a product or service. It enables companies to focus on the needs and expectations of the people who buy into their organizations, so they...

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Why is Customer Feedback Important?

Asking for customer feedback is always a double edged sword. It’s great when people have lovely things to say about us, but criticism can be hard to handle. It’s also pointless asking for someone’s opinion if we’re going to totally ignore it, so obtaining feedback is...

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Why Being a Customer is the Best Way to Learn Great Service

There’s a whole world of knowledge out there about all sorts of subjects- you can buy books on everything from motorcycle maintenance to psychology and learn a new language in your lunch breaks. But when it comes to customer service, nothing beats personal experience....

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The Future of Customer Service- No Humans?

Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies. Automation is all around us- we can now book doctor’s appointments, order take outs and check flights without even talking to another person, and...

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How to Hire a Great Customer Service Rep

Having a robust customer service policy in place is fantastic, but you can only make it work if you have employees who genuinely care about providing a great service in the first place. As much as training is a wonderful way to embed skills and remind people of the...

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Mystery Shopping Scams And How To Avoid Them

Mystery shopping is a tool that’s commonly used in the retail industry to help companies improve their customer service. “Shoppers” perform a range of tasks from giving feedback on staff behaviour and presentation to reviewing new products. It’s usually something that...

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How to Develop a Quick and Effective Customer Feedback Form

Customer feedback is essential for improving your service and gaining a real understanding of your customers, but very few people want to spend hours filling in forms. What this often means is that you’ll only receive responses from those who have something to complain about.

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