LATEST NEWS

Social Media Tracking and How it Could Help Your Organisation

Social media has revolu0onised the way people do business. 85% of companies now use platforms like Twitter, Facebook, Instagram and LinkedIn to increase brand awareness and communicate with their customers, and social media is a fantastic way to boost profits. But it...

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7 Reasons Why your Customers are not Always Right

Ever heard of the typical business phrase that “the customer is always right” or “customer is king”? There are a lot of stories surrounding the fact that organizations and their representatives go to extreme lengths to address client issues and help satisfy them. The...

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What Makes a Great Customer Experience?

Today’s customer is a discerning and demanding soul. In a world where we can gather information on even the most obscure subjects at the touch of a button, consumers expect to receive all the details they need at their fingertips. Providing that information, along...

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How employee engagement improves the customer experience.

Most switched on business owners and Chief Executives know that happy employees are more productive; doesn’t take a rocket scientist to know that a workforce is disengaged and unmotivated they’re more likely to take sick days and underperform. But what many don’t...

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What are the benefits of a mystery shopping program?

Human beings are funny creatures. We like to complain about things to our friends, but when presented with a survey we don’t always complete it honestly because it’s sometimes easier to just tick the “average” or “good” boxes and not come back. If you want a really...

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