Customer Experience Journey Mapping


Ethos Integrated Solutions, the regional leader in customer experience management, is revolutionising customer experience in the UAE and beyond with the launch of Mapovate – the world’s first, bi-lingual customer journey mapping software available in both English and Arabic, with dynamic, real-time voice-of-customer.

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How to deliver excellence in customer service

Customer care can be make-or-break for most start-ups, particularly those in the goods and services sectors.

Far too often start-ups believe the customer experience is something confined to the big boys and something the small guy can pay attention to much later when a certain level of success has been achieved.

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UAE’s Government Services Excellence Programme to boost customer service in the Emirates

The UAE Standards for Government Services Excellence Programme being implemented this year will lead to a major boost in customer service throughout the Emirates and provide a role model for the country’s private sector, according to a leading customer experience delivery expert.

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QNB selected as “Best Customer Experience – Overall Bank in Qatar”

QNB, The Leading Financial Institution in the Middle East and North Africa, was named Best Customer Experience – Overall Bank in Qatar by Ethos Integrated Solutions. The prestigious award was announced during the 11th Annual Customer Experience Benchmarking Index awards ceremony for retail banks and exchange houses throughout the GCC, recently held at the Burj Al Arab hotel in Dubai.

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Sharjah Islamic Bank wins Customer Experience Benchmarking Index award for Most Improved Online Experience-UAE 2015

Sharjah Islamic Bank (SIB) has won the xxx category at the Customer Experience Benchmarking Index awards 2015.The awards took place on 8th December at the prestigious Burj al Arab Jumeirah hotel in Dubai. The annual customer experience awards, which is hotly anticipated by the GCC retail banking industry,is run by Ethos Integrated Solutions and is now in its 11th year.

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Dubai Airports wins Service Olympian Award

Dubai Airports, operator of Dubai International – the world’s busiest airport for international passengers, has won the Service Olympian Award for Best Employee Learning for its Airport Service Programme, which commenced in March 2014 and concludes this month.

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du wins big at the Service Olympian Awards 2015 for its Customer Experience Management

du, the fastest growing telecommunications company in the Middle East and North Africa, has been honored with best in class for two awards at the recent fifth annual Service Olympian awards.

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Gulf Bank wins three prestigious awards – Bank named ‘Best Customer Service’, ‘Best Car Loan’, ‘Best Cash Management’

Gulf Bank announced today that it has been honored with the
‘Best Customer Service (Retail)’, ‘Best Car Loan’, and ‘Best Cash Management’ awards from Banker Middle East Kuwait Product Awards 2015. The Bank received the awards from Robin Amlot,
Chief Executive Officer of CPI Financial, at Gulf Bank’s Head Office on Dec 7.

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RAKBANK receives two service Olympian Awards

RAKBANK is pleased to announce that it has received two Service Olympian Awards by Ethos Integrated Solutions, an independent evaluation body. RAKBANK was recognized for its commitment to service excellence with the Best Service Innovation award for its Web Chat and Mobile Cash solutions and Best Mobile App award for its Mobile Banking platform.

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Ethos Index names Abu Dhabi Islamic Bank best In Gulf for Second Year Running 16 UAE Organisations Recognised In 2015 Service Olympian Awards

Abu Dhabi Islamic Bank has been named ‘Best Bank in the GCC’ for the second year running in the 2015 Retail Banking Customer Experience Benchmark Index developed by Ethos Integrated Solutions, the regional leader in delivering excellence in customer experience.

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Training focus needed to boost UAE’s customer service record, says service Olympian Juror

Customer service pivotal to Expo 2020 success Major investment in customer service training is needed in the UAE if the country is to lift its performance and deliver up to heightened international expectations ahead of Dubai’s hosting…

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GCC service olympian awards revamped & expanded

The GCC’s prestigious Service Olympian Awards, the only independent honours which recognise the region’s customer service leaders, has been revamped and expanded this year in line with the sector’s increasing competitiveness role.

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Customer service is evolving

Significant investment is needed in customer service training in the UAE, especially in the private sector, an expert has stressed.

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تعزيز خدمة العملاء في الإمارات بالتدريب

دعا خبراء إلى الاهتمام بالتدريب من أجل تعزيز خدمة العملاء، وقال د. علاء جراد، عضو لجنة التحكيم في «جوائز أولمبياد الخدمات في الخليج» المرموقة، التي تعد جوائز التكريم المستقلة الوحيدة التي تحتفي بقادة خدمة العملاء في دول مجلس التعاون الخليجي، إن هناك حاجة لاستثمارات كبرى في التدريب على خدمة العملاء في الإمارات، من أجل تعزيز مستوى الأداء في الدولة، ومواكبة التطلعات الدولية المتصاعدة قبل استضافة معرض «إكسبو 2020».

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