المقالات

How to Deliver Great Customer-First Experiences

In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe and die a little inside, if...

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Utilizing Technology To Improve Customer Service

Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base for the...

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Why Promoting Employee Happiness Benefits Everyone

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business. According to a study published in...

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The Importance of Customer Satisfaction

Running a business is tough. Anybody that ever tells you otherwise is either the luckiest person in the world, or they’re simply in denial. You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped to think about exactly why your...

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Ultimate Guide to Customer Experience Mapping

A great customer experience can help set your company apart from all of your competitors. But it isn’t always easy to know what your customers are looking for or how to cater to them specifically. Fortunately, you can use customer experience mapping to help you gain a...

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The Golden Rules Of Call Center Agent Training

An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining the current ones automatically increase....

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Preparing For National Customer Service Week 2018

National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service and to showcase the efforts...

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Furious Customer? Here’s How to Win

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...

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Which to Prioritise: Customer Experience or Sales?

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...

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How Can Mystery Shopping Improve Your Business

It goes without saying that delivering great service is good business sense. Your customers should be cherished and given the kind of experience they’ll want to use again and recommend to others. But how do you ensure that’s happening without making all your clients...

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