المقالات

Why Customer Success is Important Today

Customer success today takes precedence over business profits and success. But why is it so important? Customer success is a business strategy in which businesses achieve company goals by ensuring that their clients get the company advantages they promise. In the...

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The 6 Ms That Cause a High Employee Turnover Rate

Read below to find out the 6 Ms that cause a high employee turnover rate. Morale Business Reference says that some specialists feel that low morale of staff leads to high turnover by establishing an atmosphere where staff are looking for excuses to leave. Employees...

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How To Measure Voice of Employee Happiness

Without your staff, where would your business be? A committed and motivated worker can be an important contributing factor to the achievement of a company, both the greatest cost and the greatest resource. On the other side, slow and ineffective are dissatisfied and...

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Furious Customer? Here’s How to Win

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...

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Which to Prioritise: Customer Experience or Sales?

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...

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How Can Mystery Shopping Improve Your Business

It goes without saying that delivering great service is good business sense. Your customers should be cherished and given the kind of experience they’ll want to use again and recommend to others. But how do you ensure that’s happening without making all your clients...

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