المقالات

Improve Communication At Work

Let's face it; communication is one of the most important issues in the workplace. Good communication helps everyone in your team (and you) to feel heard and understood, resulting in a positive, encouraging and successful environment for everyone. In contrast,...

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How To Use Social Media As a Feedback Tool

When was the last time you phoned a business to leave feedback to them, or even just emailed them? Can't you remember that? Well, you're not on your own. Today's customers turn to social media rather than letting businesses know exactly what they thought about their...

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How Does Micromanaging Harm Productivity?

Typically, micromanagement has an adverse connotation. Like bullies, micromanagers use their excessive attention to minute information to exert inappropriate impact over others through continual criticism and control. As productivity decreases and turnover increases,...

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4 Benefits Of Live Chats

If you are reading this blog post, you already understand that live chat is a platform where you can chat directly with visitors on your website. However, what you may not be conscious of is precisely how live chat benefits your company compared to email, telephone...

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5 Powerful Ways to Invest in Your Employees

Larger firms and unique startups have plenty of resources to invest in their employees. These companies go the extra mile to retain and empower employees, ranging from professional development classes and career coaches to flexible schedules and free catered lunches....

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Furious Customer? Here’s How to Win

You’ll no doubt have heard the expression “The customer is always right” and it’s something that’s been reiterated countless times on sales and service related training courses. But perhaps a more appropriate phrase should be “The customer always thinks they’re...

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Which to Prioritise: Customer Experience or Sales?

It doesn’t take world class entrepreneurial talent to know that generating sales is essential for any business. Unless you’re running a company out of the goodness of your heart or you have an unlimited supply of cash, you’ll need to see good profits year on year and...

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How Can Mystery Shopping Improve Your Business

It goes without saying that delivering great service is good business sense. Your customers should be cherished and given the kind of experience they’ll want to use again and recommend to others. But how do you ensure that’s happening without making all your clients...

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