LATEST NEWS

Preparing For National Customer Service Week 2018

National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service and to showcase the efforts...

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Customer Journey Mapping: The Path to Loyal Customers

There are many things that take place between the time a customer becomes aware of a product and the time they buy it. In some cases, they don’t even buy it at all. Every customer’s journey with a company is different, which is unfortunate for companies that wish they...

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Essential Components of Effective Customer Journey Maps

Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their...

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5 Customer Service Skills Every Employee Needs

You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea. Below are 5 customer service skills that...

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Do’s and Don’ts of Excellent Customer Service

Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service. Be Honest at All Times Broken promises destroy trust, so do what you...

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5 Essential Customer Service Tips You Must Employ

Customer service can make or break your company. Poor customer service will never help you get new customers. When you combine a high-quality service or product with excellent customer service, you will have loyal customers and more sales. To retain customers, below...

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