المقالات

Improve Communication At Work

Let's face it; communication is one of the most important issues in the workplace. Good communication helps everyone in your team (and you) to feel heard and understood, resulting in a positive, encouraging and successful environment for everyone. In contrast,...

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How To Use Social Media As a Feedback Tool

When was the last time you phoned a business to leave feedback to them, or even just emailed them? Can't you remember that? Well, you're not on your own. Today's customers turn to social media rather than letting businesses know exactly what they thought about their...

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How Does Micromanaging Harm Productivity?

Typically, micromanagement has an adverse connotation. Like bullies, micromanagers use their excessive attention to minute information to exert inappropriate impact over others through continual criticism and control. As productivity decreases and turnover increases,...

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4 Benefits Of Live Chats

If you are reading this blog post, you already understand that live chat is a platform where you can chat directly with visitors on your website. However, what you may not be conscious of is precisely how live chat benefits your company compared to email, telephone...

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5 Powerful Ways to Invest in Your Employees

Larger firms and unique startups have plenty of resources to invest in their employees. These companies go the extra mile to retain and empower employees, ranging from professional development classes and career coaches to flexible schedules and free catered lunches....

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7 Reasons Why your Customers are not Always Right

Ever heard of the typical business phrase that “the customer is always right” or “customer is king”? There are a lot of stories surrounding the fact that organizations and their representatives go to extreme lengths to address client issues and help satisfy them. The...

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What Makes a Great Customer Experience?

Today’s customer is a discerning and demanding soul. In a world where we can gather information on even the most obscure subjects at the touch of a button, consumers expect to receive all the details they need at their fingertips. Providing that information, along...

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What are the benefits of a mystery shopping program?

Human beings are funny creatures. We like to complain about things to our friends, but when presented with a survey we don’t always complete it honestly because it’s sometimes easier to just tick the “average” or “good” boxes and not come back. If you want a really...

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Customer Service In an Economic Downturn

There is an old saying that “When the Going Gets Tough the Tough Get Going” and experience has shown that the most successful organisations and individuals are those that recognise the risks and react most quickly to the changes in the environment. Those that hold off...

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