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7 Reasons Why your Customers are not Always Right

7 Reasons Why your Customers are not Always Right

Ever heard of the typical business phrase that “the customer is always right” or “customer is king”? There are a lot of stories surrounding the fact that organizations and their representatives go to extreme lengths to address client issues and help satisfy them. The...

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What Makes a Great Customer Experience?

What Makes a Great Customer Experience?

Today’s customer is a discerning and demanding soul. In a world where we can gather information on even the most obscure subjects at the touch of a button, consumers expect to receive all the details they need at their fingertips. Providing that information, along...

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What are the benefits of a mystery shopping program?

What are the benefits of a mystery shopping program?

Human beings are funny creatures. We like to complain about things to our friends, but when presented with a survey we don’t always complete it honestly because it’s sometimes easier to just tick the “average” or “good” boxes and not come back. If you want a really...

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Customer Service In an Economic Downturn

Customer Service In an Economic Downturn

There is an old saying that “When the Going Gets Tough the Tough Get Going” and experience has shown that the most successful organisations and individuals are those that recognise the risks and react most quickly to the changes in the environment. Those that hold off...

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