SOCIAL MEDIA TRACKING

ServdaQ has been created to provide organisations with valuable knowledge and competitor information on “Customer Sentiment”, allowing them to improve their Social Media footprint.

This innovative platform tracks 100,000+ websites in more than 196 countries and 80 languages, in real time, including social media websites, Twitter, Facebook, Tumbler, Instagram, Pinterest, YouTube, LinkedIn, Blogs, Forums, and News websites. It also provides monthly Reporting, Analysis and Recommendations.

Individual and Competitor Summary Reports

Benchmarking Reports
and Analysis

N

Individual organisation reports

N

Competitor Reports & Analysis

N

Sector Analysis

N

Country Analysis

N

Private and Public Sector applicable

N

Recommendations Reporting

N

Arabic and English

N

Measuring all aspects of Social Media activity

N

Customer Sentiment core part of the Index

N

Measures of Reach and Spread

N

Identifying and utilising Influencers

N

Enables organisations to focus on key customer segments and issues

Sentiment Analysis

Aims to analyze the negative and positive engagement and feedback from your customers and audience.

Reach and Spread

Measuring how active your social channels are and how viral and visible your posts are.

Language

Identifies which language has more impact on your customers and audience.

BENEFITS


Monitor the daily performance of your different social media platforms.

Identify the impact of the daily activities on the customers and audience.

Identify the most efficient and effective channels to promote your products or services.

Get instant feedback from your customers and audience and understand how they feel about your organisation

Understand the current situation and level of performance to enhance your daily activities in social media.