Continuous Customer Service Improvement
Cycle “Training Needs Analysis & Implementation”
All of our training programs are accredited by the International Customer Service Institute in the UK, are developed by Management Consultants based on global benchmarks and best practices and are delivered by highly qualified trainers.
The aim of our training programs are to ensure continuous development and using a Governance Framework for knowledge transfer and an excellence roadmap to allow for continuous improvements
Selling in a
(Tailored Training Solutions)
Horizons of Excellence
(Accredited by The International
Customer Service Institute)
“Connect” Call Centre
“Leadership” Leadership &
Analysis & Measurement
MethodS of Training
On Job Training & Coaching
Creation of SWOT Analysis for employees through direct observation to their performance, areas of weakness are then coached in a one to one session to transfer weakness into areas of strength.
- Team Building
- Personal and practical learning
- Developing essential life skills
- Creating success for all participants
Edutainment is used to engage delegates and make the most of the active effect of games to help with training sessions. Edutainment is used to improve delegate learning interest and improve the session quality and efficiency.
Conducted in an innovative stimulating environment, workshops conducted by Ethos will trigger the creativity of the attendees and stimulate them learn, share ideas.