Continuous Customer Service Improvement
Cycle “Training Needs Analysis & Implementation”
All of our training programs are accredited by the International Customer Service Institute in the UK, are developed by Management Consultants based on global benchmarks and best practices and are delivered by highly qualified trainers.
The aim of our training programs are to ensure continuous development and using a Governance Framework for knowledge transfer and an excellence roadmap to allow for continuous improvements
TRAINING SOLUTIONS
Selling in a
Challenging Environment
A sales training that tackles the challenges of the UAE Banking environment. This training program provides employees with the skills and nurtures their personal sales talents in order to maximize the outcome of their sales efforts.
Target Prospects: Front line executives, Customer service officers, Wealth management, executives, bank sales representatives& outsourced sales executives.
Course logistics 2 Day training sessions
Client Training
(Tailored Training Solutions)
Custom made client training that addresses the key needs for service excellence, market retention and customer experience management
Target Prospects: Frontline executives, Customer service officers, Bank tellers, Call center agents, Senior Executives, Team leaders & Branch Managers
Course logistics developed as per clients’ needs
Horizons of Excellence
(Accredited by The International
Customer Service Institute)
(Accredited by The International Customer Service Institute)
Service Excellence training that revolves around the core of quality and customer experience excellence. The training material, trainer and approach are all certified by TICSI and are based on the 5P’ model of service excellence
“Connect” Call Centre
Development Training
Call centre development training that revolves around the core of quality and customer experience excellence, through the contact centre delivery channel. The training is based on the highest international standards of call centre quality excellence.
“Leadership” Leadership &
Management Training
Leadership training is an interactive training workshop based on the modern concepts of employee and organisation leadership. The training revolves around real life experiences and situations to help develop a more effective and efficient leadership approach.
Training Accreditation
Training Consultancy to help accredit your current Service Excellence training programs, to be quality accredited by The International Customer Service Institute.
Analysis & Measurement
Based Training
The scope of training and training content to be determined via measurement results and employees’ observation analysis (training needs analysis).
Certified trainings
(CEM training)
Highly qualified Service Quality Consultants, certified in Customer Experience Management who will assist your staff to comprehensively manage customer’s cross-channel exposure, interaction and transaction with the company.
MethodS of Training
On Job Training & Coaching
Creation of SWOT Analysis for employees through direct observation to their performance, areas of weakness are then coached in a one to one session to transfer weakness into areas of strength.
Outdoor Training
- Team Building
- Personal and practical learning
- Developing essential life skills
- Creating success for all participants
Edutainment
Edutainment is used to engage delegates and make the most of the active effect of games to help with training sessions. Edutainment is used to improve delegate learning interest and improve the session quality and efficiency.
Interactive Workshops
Conducted in an innovative stimulating environment, workshops conducted by Ethos will trigger the creativity of the attendees and stimulate them learn, share ideas.