“If you don’t measure the customer experience then you never
improve the customer experience.”
Robert M. Keay, Ethos CEO
Customer Experience Happiness
We measure your customer experience and happiness and provide insights that will be critical to create and reinforce delightful customer experiences. We help our clients to effectively measure satisfaction and happiness, identify areas of strengths and weaknesses and find solutions to any underlying problems that may hinder your revenue growth.
Employee Engagement Happiness
In every organisation, employees are the most important factor affecting your customer experience journey. By measuring your employees engagement and happiness, you can improve employee loyalty, commitment and engagement and identify areas of improvement. All of these factors will have a major impact on improving the service levels provided by your organisation.
Understand and monitor the effectiveness and level of performance of your Social Media platforms and activity, to identify the most efficient and effective channels to engage with customers and prospects.
This approach requires mystery customers to observe and/or interact with front line staff in order to gather specific information on price and/or brand. Examples include prices offered by competitors and product placement in a store.
SECTORS WE SERVE
- Banking and Financial Institutions
- Hospitality and Tourism
- Food & Beverage
- Real Estate
- Beauty and Wellness