Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

Why Being a Customer is the Best Way to Learn Great Service

There’s a whole world of knowledge out there about all sorts of subjects- you can buy books on everything from motorcycle maintenance to psychology and learn a new language in your lunch breaks. But when it comes to customer service, nothing beats personal experience....

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The Future of Customer Service- No Humans?

Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies. Automation is all around us- we can now book doctor’s appointments, order take outs and check flights without even talking to another person, and...

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How to Hire a Great Customer Service Rep

Having a robust customer service policy in place is fantastic, but you can only make it work if you have employees who genuinely care about providing a great service in the first place. As much as training is a wonderful way to embed skills and remind people of the...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: