Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
Measure
Analyse
IMPROVE
TRY OUR UNIQUE SERVICES FOR FREE
We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
7 ways to create an effective customer experience strategy
The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible. Here are seven ways to do that: 1: USE ANALYTICS Analytics...
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4 Ways Customer Service Can Increase Sales
Today, customer service is as important as ever. With influence from family, friends, and the internet, your customer service rating can make or break your company. Here you will learn five ways how quality customer service can result in an increase in sales for your...
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5 Effective Employee Retention Strategies
No company is complete without its employees and employee retention is one of the most valuable things to focus on for any successful organization. High turnover rates look bad not only for shareholders, but also for any potential new employees who might be planning...
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Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award