Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

Mystery Shopping Scams And How To Avoid Them

Mystery shopping is a tool that’s commonly used in the retail industry to help companies improve their customer service. “Shoppers” perform a range of tasks from giving feedback on staff behaviour and presentation to reviewing new products. It’s usually something that...

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How to Develop a Quick and Effective Customer Feedback Form

Customer feedback is essential for improving your service and gaining a real understanding of your customers, but very few people want to spend hours filling in forms. What this often means is that you’ll only receive responses from those who have something to complain about.

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Customer Service as a Sales Channel

Always remember, great customer service is an art form. It takes time to get it right, and it’s not a skill that comes naturally to everyone. It’s important to fill your front line team with the right people for the job; those who genuinely care about others and are committed to being helpful.

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: