Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
Measure
Analyse
IMPROVE
TRY OUR UNIQUE SERVICES FOR FREE
We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
4 Reasons why Employee Happiness should be your topmost priority
In every business, employees are the core of the business success. In order to retain business stability, it is necessary for the management of the organizations to give extra attention to their employee’s happiness, which is usually neglected. There are various...
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5 trends most likely to shape the future of customer Service in 2018
Customer service is one of the most important aspects of every business today and, because of the massive reach customers have due to the various advances in technology, customer service can make or break a company. So to help business owners and customers alike...
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Customer Feedback: when and how to collect it ?
Getting quality customer feedback is really important for a business as it helps improve marketing, product development, operations and more. Numerous businesses fail because they don’t listen to their customers and their employees. The customers are the people who...
read moreAwards
Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award