Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

TRY OUR UNIQUE SERVICES FOR FREE

We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Please provide your details below and we will get in touch to get you started




Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

Service Olympian Awards: Has Your Company Entered Yet?

The most coveted customer service programme in the Middle East, The Service Olympian Awards are a must for any organization that wants to be recognized for its commitment to customer service. For the past five years the awards have seen entries from hundreds of high...

read more

Mistakes to Avoid in Your Voice of Customer Program

The Voice of the Customer (VOC) Program is a relatively new term that describes customers’ feedback about their experiences with a product or service. It enables companies to focus on the needs and expectations of the people who buy into their organizations, so they...

read more

Why is Customer Feedback Important?

Asking for customer feedback is always a double edged sword. It’s great when people have lovely things to say about us, but criticism can be hard to handle. It’s also pointless asking for someone’s opinion if we’re going to totally ignore it, so obtaining feedback is...

read more

Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: