Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

5 Simple Ways To Empower Your Workforce

In the world of business, the workforce is the most important part of any organization. It is really important that your employees feel empowered, in order to keep the company moving forward. When employees feel like they can make their own decisions and contribute to...

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4 Best Ways To Collect Customer Feedback

In the constantly evolving world of business, one thing remains constant – the need for organizations to keep their customers satisfied. This is why it is so important for any business to have a strong strategy when it comes to collecting customer feedback. Customer...

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3 Reasons Why Customer Service Training Is Important

Customer service is a highly important but often a difficult department to manage. A strong customer service team is integral in creating a positive image for the company and retaining clients. Organizations who don’t invest in customer service often suffer from lower...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: