Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
Measure
Analyse
IMPROVE
TRY OUR UNIQUE SERVICES FOR FREE
We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
5 ways social media can help you collect quality customer feedback
Until the end of the 20th Century there was a customer satisfaction theory that stated: “If someone is happy with your product, they will tell three people. If they are unhappy, they will tell fifteen”. Well, this can be quite a problem for many businesses as they...
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5 Simple ways to motivate your staff
Passion is not always the driving factor behind why people work – many of them work just to make ends meet and not everyone is motivated to go the extra mile. Motivation is normally the key factor behind an employee’s performance and that’s the reason why keeping your...
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5 Tips to Help You Improve Your Company Customer Service Strategy
Many companies spend thousands of dollars to promote their business and create a positive image; however, customer service is often overlooked. These businesses make it hard for customers to get the help and support they need which eventually creates negative...
read moreAwards
Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award