Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

Top Customer Service Survey Questions to Ask

Customer satisfaction is crucial to any business. Understanding how your customers feel about your services and products is essential for growth and retention, but front line staff can also make or break your business. According to a US survey, 42% of customers are...

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How to Make Your First Customer Journey Map

They say that life is a journey, but it might be more accurate to say it’s a collection of different ones that we take depending on the various roles we play. Raising children is certainly an adventure, just like marriage and our careers, but we can also see our...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: