Just creating great products is no longer enough. Service excellence is what drives business growth. We help our clients deliver world class service excellence through customer experience measurement, analysis and improvement.
We help organisations to improve Employee Well-being and Customer Happiness by providing state of the art software solutions and renowned expertise to support your drive for service excellence
How We Do It?
Consultancy Services
Global stars rating program Implementation (7 stars)
International standards of service excellence (ICSX2019)
Customer experience journey mapping
Management operations improvement
Customer experience improvement and development
Assisting governmental institutions in achieving institutional excellence
Implementation of the quality standards (ISO) systems
Training Services
Global stars rating program awareness workshop
Customer experience practitioner training
Customer happiness training
Employee happiness training
Customer journey mapping training
ICXS internal auditing training
Tailored training solutions
Measurement Solutions
Mystery shopping
Customers experience and happiness
Employee happiness and engagement
Qualitative and quantitative Surveys
Brand positioning
Competitor analysis
Market research
Our Online Tools
Our popular measurement, tracking, survey and journey mapping online tools offer a range of services to help our clients ensure continuous improvements to deliver service excellence.