Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
Measure
Analyse
IMPROVE
TRY OUR UNIQUE SERVICES FOR FREE
We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
How to Develop a Quick and Effective Customer Feedback Form
Customer feedback is essential for improving your service and gaining a real understanding of your customers, but very few people want to spend hours filling in forms. What this often means is that you’ll only receive responses from those who have something to complain about.
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Customer Service as a Sales Channel
Always remember, great customer service is an art form. It takes time to get it right, and it’s not a skill that comes naturally to everyone. It’s important to fill your front line team with the right people for the job; those who genuinely care about others and are committed to being helpful.
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Dos and Don’ts of Using Chatbots for Customer Service
We all know the importance of customer service. If the people who buy into your company are dissatisfied with the level of service they receive they probably won’t even tell you- you’ll just never hear from them again. And you can bet your bottom dollar that if...
read moreAwards
Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award