Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
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read moreAwards
Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:

Lloyds TSB Small Business Innovation Award

SME Advisor Business Star of the Year

Top 100 Companies

RTA Best Consultant Award