Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
Measure
Analyse
IMPROVE
TRY OUR UNIQUE SERVICES FOR FREE
We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
Top 5 tools for improving customer experience
Improving customer experience has resulted in improved sales and profit margins for companies all around the world. In this article, you will learn some of the tools and strategies you should employ to improve customer experience with your brand. 1: LIVE CHATS Live...
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7 Rules for effective customer service communication
It is important that your customer service agents are able to communicate effectively with customers who are experiencing a problem or have a question. In this article, you will learn 7 must-follow rules that will help your customer service agents communicate...
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7 ways to create an effective customer experience strategy
The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible. Here are seven ways to do that: 1: USE ANALYTICS Analytics...
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Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award