Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

How to Turn Customers into Your Promoters

When a customer makes their first purchase with you, it can feel like a victory. But it’s only the beginning.  Real business leaders know that the key to long term success is to turn those all-important first sales into long-term relationships. It takes work,...

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A Brilliant Culture is Made Up Of These People

To build a coherent and positive working culture, you need to employ the right people. They should all work well together, share your company values and act as ambassadors for your brand, but other than that they don’t actually have to have much in common.

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: