Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

6 Steps to Employee Happiness

All good leaders know that finding the right staff and looking after them is key to a successful business. No matter how great your products and ideas, without an efficient team you simply won’t be able to achieve your goals. So, how do you make sure your employees...

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Service Olympian Awards: Has Your Company Entered Yet?

The most coveted customer service programme in the Middle East, The Service Olympian Awards are a must for any organization that wants to be recognized for its commitment to customer service. For the past five years the awards have seen entries from hundreds of high...

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Mistakes to Avoid in Your Voice of Customer Program

The Voice of the Customer (VOC) Program is a relatively new term that describes customers’ feedback about their experiences with a product or service. It enables companies to focus on the needs and expectations of the people who buy into their organizations, so they...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: