Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

Customer Feedback: when and how to collect it ?

Getting quality customer feedback is really important for a business as it helps improve marketing, product development, operations and more. Numerous businesses fail because they don’t listen to their customers and their employees. The customers are the people who...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: