Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

4 Best Practices To Provide Quality Customer Support

Providing superb customer service to your customers shouldn’t be a luxury, but a necessity at all times, especially for small businesses; because your clients are the reason why your bills are paid month after month and your customers are the reason why you still have...

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4 Effective Ways To Respond To Customer’s Feedback

For any business looking to provide their users with the products they need and the customer service that they deserve, knowing how to collect and act upon customer feedback is essential. Customer feedback gives businesses the guidance and information they need in...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: