Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

TRY OUR UNIQUE SERVICES FOR FREE

We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Please provide your details below and we will get in touch to get you started




Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

7 ways to create an effective customer experience strategy

The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible. Here are seven ways to do that: 1: USE ANALYTICS Analytics...

read more

4 Ways Customer Service Can Increase Sales

Today, customer service is as important as ever. With influence from family, friends, and the internet, your customer service rating can make or break your company. Here you will learn five ways how quality customer service can result in an increase in sales for your...

read more

5 Effective Employee Retention Strategies

No company is complete without its employees and employee retention is one of the most valuable things to focus on for any successful organization. High turnover rates look bad not only for shareholders, but also for any potential new employees who might be planning...

read more

Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: