Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

Recognising Outstanding Organisations in Customer Experience and Employee Engagement


The Golden Rules Of Call Center Agent Training

An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining the current ones automatically increase....

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How Mystery Shopping Can Improve The Customer Experience

Mystery shopping is an effective method for businesses to get insights and information about customer experience, something they would never usually have access to. Many customers willingly voice about their dissatisfaction with a product/service. However, the vast...

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Preparing For National Customer Service Week 2018

National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service and to showcase the efforts...

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Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: