Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

Recognising Outstanding Organisations in Customer Experience and Employee Engagement


Why Promoting Employee Happiness Benefits Everyone

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business. According to a study published in...

read more

The Importance of Customer Satisfaction

Running a business is tough. Anybody that ever tells you otherwise is either the luckiest person in the world, or they’re simply in denial. You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped to think about exactly why your...

read more

What Mystery Shopping Can Teach You About Customer Service

Mystery shopping can be a great way to try new things, get free meals, and even make some money on the side. However, it can also be a very educational experience. Becoming a mystery shopper can really teach you many things about the business world, and especially...

read more


Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: