Experience – Knowledge – Expertise

Just creating great products is no longer enough. Service excellence is what drives business growth. We help our clients deliver world class service excellence through customer experience measurement, analysis and improvement.

Robert M Keay, Ethos CEO & Founder

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What We Do

We help organisations to improve Employee Well-being and Customer Happiness by providing state of the art software solutions and renowned expertise to support your drive for service excellence

How We Do It?

Consultancy Services

  • Global stars rating program Implementation (7 starts)
  • International standards of service excellence (ICSX2019)
  • Customer experience journey mapping
  • Management operations improvement
  • Customer experience improvement and development
  • Assisting governmental institutions in achieving institutional excellence
  • Implementation of the quality standards (ISO) systems

Training Services

  • Global stars rating program awareness workshop
  • Customer experience practitioner training
  • Customer happiness training
  • Employee happiness training
  • Customer journey mapping training
  • ICXS internal auditing training
  • Tailored training solutions

Measurement Solutions

  • Mystery shopping
  • Customers experience and happiness
  • Employee happiness and engagement
  • Qualitative and quantitative Surveys
  • Brand positioning
  • Competitor analysis
  • Market research

Our Online Tools

Our popular measurement, tracking, survey and journey mapping online tools offer a range of
services to help our clients ensure continuous improvements to deliver service excellence.

Click on the applications below to find out more