Our approach
We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.
Continuous Improvement
Measure
Analyse
IMPROVE
TRY OUR UNIQUE SERVICES FOR FREE
We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers
Key benefits:
- Instant feedback through a mobile app
- Location-based using GPS
- Real-time and visual analytics
- Self-service scheduling
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Recognising Outstanding Organisations in Customer Experience and Employee Engagement
LATEST NEWS
Should You Outsource Your Customer Feedback Program or Keep it In-House?
You already know that it’s important to listen to what your customers tell you. All kinds of feedback are good for business- the good stuff builds morale and gives you a solid framework to work from, whilst the bad can enable you to learn and grow. But how you manage...
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How to Turn Customers into Your Promoters
When a customer makes their first purchase with you, it can feel like a victory. But it’s only the beginning. Real business leaders know that the key to long term success is to turn those all-important first sales into long-term relationships. It takes work,...
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A Brilliant Culture is Made Up Of These People
To build a coherent and positive working culture, you need to employ the right people. They should all work well together, share your company values and act as ambassadors for your brand, but other than that they don’t actually have to have much in common.
read moreAwards
Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards:
Lloyds TSB Small Business Innovation Award
SME Advisor Business Star of the Year
Top 100 Companies
RTA Best Consultant Award