Our approach

We’ll help you deliver world class service excellence through customer experience measurement, analysis and improvement. We do this by measuring the voice of customer (VOC), delivering effective training and executing high performing engagement and loyalty programs.

Continuous Improvement

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We have completed over 600,000 mystery shopping assignments, using a panel of 15,000 mystery shoppers

 

Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

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Key benefits:

  • Instant feedback through a mobile app
  • Location-based using GPS
  • Real-time and visual analytics
  • Self-service scheduling

Recognising Outstanding Organisations in Customer Experience and Employee Engagement

LATEST NEWS

5 Simple ways to motivate your staff

Passion is not always the driving factor behind why people work – many of them work just to make ends meet and not everyone is motivated to go the extra mile. Motivation is normally the key factor behind an employee’s performance and that’s the reason why keeping your...

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Awards

Our commitment to our customers and employees, as well as our innovative culture, has been recognised by the following awards: