Our History

  • Ethos was started as a UK based company in 1995.
  • Ethos was established in Dubai early in 2004.
  • Ethos has assisted their clients to developed and deliver exceptional customer experiences.
  • Ethos consistent to develop leading edge solutions to assist on client to deliver customer experience excellence.
  • Ethos is an award winning company including Dubai SME Top 100 companies for 2 consecutive periods.
  • Ethos has develop the most comprehensive network for mystery shopper and researchers in Middle East.
  • Since 2013, Ethos has been UAE Semi-Government entitiy.
  • Ethos bi-lingual consultants and trainers are experienced in multiple sectors.
  • Ethos is The International Customer Service Institute exclusive partner in the GCC.

Our Expertise

  • Assisting organisations better understanding with providing an excellent customer experience assisting with:
    • Customer engagement
    • Customer loyalty
    • Reduce complaints
    • More efficient service delivery
    • Improving employee engagement
  • Helping our clients understanding how to implement a customer experience management approach.
  • Guiding our clients to implement efficient and effective innovative measurement of customer experience.
  • Enabling our client to identify touch points within the customer experience journey maps across all services and channels.
  • Implementing innovative leading edge customer experience software solutions.


We intend to become a leading GLOBAL provider of “Integrated Customer Service Solutions.”


At Ethos Integrated Solutions, we pledge to provide profitable innovative quality solutions and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, partners and stakeholders.


Ethos Integrated Solutions has developed and adopted the following Values:
  1. Leadership – Lead by example; Driven by core values
  2. Teamwork – Communicate to engage every colleague; We strive towards common goals
  3. Timeliness – Commitment to timely work attendance; Commitment to client and project deadlines
  4. Honesty – We will be honest in all our work activities; Truthful in all our external and internal communications
  5. Accountability – Transparent in all our work activities; Confidential in all our communications
  6. Respect – Respect and value your colleagues; Respect each others’ nationality and religion

“Experience – Knowledge – Excellence.”

Robert M. Keay Ethos CEO

Sectors we serve